All of our solutions and services leverage the same patented technology, which provides invaluable cognitive and emotional insight based on human vocal patterns. Whether it's used with customer or employee interactions, the results are revolutionary.
Whether you want better insight into your customers, more confidence that you are hiring top performing employees who will stay with your organization, or a better experience for your customers who contact you through a call center - the key is reliable, insightful information.
Research by Dr. Albert Mehrabian, Professor Emeritus of Psychology at UCLA, delves deeply into human vocal communication:
- 7% of our message is communicated through the words we use
- 38% through vocal tone
- 55% through facial expressions and body language.
For phone conversations the percentages are 8% through the words we use and jump to 92% through vocal tone.
Don't make decisions based on less than 10% of the picture. VoicePrism™ taps into the richness and reliability only obtainable through the 90% of non-literal communication.
We use VoicePrism™ technology and services to reveal the real meaning behind the messages your company receives from employees, customers, and vendors everyday.
The bottom line? Consistently smarter decisions - based on unprecedented insight.
We currently provide customized software solutions and services for a variety of industries. Read more about our specific offerings below:
Go beyond mere data. Our CustomerPrism™ software solutions take you from simply listening to what your customers say, to understanding the deeper insights of how they think, feel, and make purchasing decisions. It's market research like you've never seen before.
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Make every call count. Your call center is the front line of your communications with current and potential customers. Our CallPrism™ software informs you of exactly how these phone interactions are going, so you can improve the performance and profitability of your call center.
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Make smarter hiring decisions. Our TalentPrism™ software streamlines your pre-screening employment processes, so you're not 'drinking from the fire hose' of applicants. Our Employee Satisfaction Surveys and Exit Interviews help you weed through the noise to understand your employees’ preferences and causes of dissatisfaction with an accuracy never before possible.
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With zero invasiveness, our patented technology analyzes emotional and cognitive patterns in the human voice.
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VoicePrism™ has increased profits in large and small companies in many industries. To find out how we can help you, Contact Us.